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Returns & Exchange

At call me sassy we have a 'no-questions-asked' return policy as we do not want you to keep something you don't love. You may return/exchange the product within 10 days from it being delivered. Please note that we allow only one time exchange per order. In case of return, refund will be given in terms of store credit only, with lifetime validity. Both return & exchange are subject to inspection of the article returned for any odour, damage or alterations. The article should be unused and in original condition with tags intact and along with any accessory that came with it. The decision regarding the approval of return/exchange will solely be at the descretion of  'www.callmesassy.com'  and has to be accepted by the buyer. Rest assured that we will make a reasonable decision.

Unfortunately products in sale are not eligible for return/exchange.

How
- To return or exchange your order please write to us at 'sales@callmesassy.com' or whatsapp us at '8076780518' within 10 days of receiving a product with complete order information and we will arrange for a pick up. You may also send the article/s on your own. Kindly write to us at 'sales@callmesassy.com' or whatsapp at '8076780518' before sending, for return address. Please use renowned courier service company. Once sent, please retain the courier slip. We will not be responsible for any loss or damage to the product in transit if it is sent by you.

Duration
-If 10 days have gone by since the delivery of your product/s, unfortunately we can’t offer you a refund or exchange. For any further details please write to us at 'info@callmesassy.com'

Refunds (if applicable)
Once your return is received and inspected, we will send you an email and a text on your  contact number.
We will also notify you If the refund (in terms of store credit) has been approved. Once approved, your refund will be processed and a credit will automatically be applied to your account within a week of us receiving the product/s. The cost of shipping and cash on delivery charges (if any) will be deducted from this amount.

Exchanges (if applicable)
If you need to exchange a product for another, kindly email us on 'sales@callmesassy.com' or whatsapp on '8076780518' stating the product you wish to order in exchange. This product should be of the same or higher value. For any further information please write to us at 'info@callmesassy.com' or whatsapp on '8076780518'.